Delete your SPEDup Education account

This page explains how to close your account in the SPEDup Education app, published by SPEDup Education, and what happens to your information afterwards.

Delete your account in the app

  1. Open the SPEDup Education app and sign in.
  2. Go to the Settings tab.
  3. Tap Account.
  4. Tap Delete Account.
  5. Type DELETE in the confirmation box.
  6. Tap Delete Account again to confirm.

Your account closes straight away and you are signed out.

If you cannot use the app

Email support@spedupeducation.com from the email address on your account and ask us to close it. Say that you want your account deleted. We will confirm by email once it is done.

What happens right away

  • Your account is closed and you are signed out on every device.
  • You will not be able to sign back in.
  • You stop receiving notifications and emails from SPEDup.

What we delete, and when

We remove the personal information in your staff profile within 30 days of your request:

  • Your name
  • Your email address
  • Your phone number
  • Your profile photo
  • Your sign-in credentials
  • Your notification and email preferences

What your school keeps

The behavior reports, intervention reports and student records created in SPEDup are your school's education records. Under FERPA, the federal student privacy law, your school or district is their legal custodian, not SPEDup. We cannot delete them at the request of an individual staff member, and they stay in the school's account after you leave.

These records are kept for as long as your district's retention policy and state law require. If you need a student record corrected or removed, contact your district administrator. If you are a parent or guardian asking about your child's records, contact the school directly.

We may also keep a limited record of your deletion request itself, and anything we are required to retain by law, for as long as the law requires.

If you change your mind

Deletion cannot be undone from the app. If you closed your account by mistake, email support@spedupeducation.com before the 30 day window closes and we will try to restore it. After 30 days your profile information is gone and cannot be recovered.

Questions

Email support@spedupeducation.com. Our Privacy Policy explains how we handle information more generally.